The UAE topped the region in government service automation. It introduced the eDirham in 2001, launched the eGovernment in 2011, and the smart Government in 2013. These days, we witness the digital government as a part of the 4th industrial revolution, which basically depends on digitisation and information technology.
The UAE Digital Transformation Report 2020 ( PDF, 6.97 MB) issued by Telecommunications and Digital Government Regulatory Authority, highlights the competitive position of the UAE as per several global competitiveness reports. It describes the UAE’s achievements in digital transformation and their impact on the improvement of quality of government service, and customer happiness and experience.
The UAE was ranked first globally in 23 indicators in vital sectors which include: telecommunications, health, residency and labour. It was ranked amongst the best 5 countries in 59 indicators, and one of the best 10 in 106 indicators.
The UAE’s rank in global indices
The UAE was ranked first in the following indices in 2020:
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