The UAE Government launched its Charter for Future Services to set the main principles for designing and providing government services in the UAE. The principles represent a framework for designing, developing and providing government services.
The UAE Government launched its Charter for Future Services in 2020 to set the main principles for designing and providing government services in the UAE.
The below points are the main principles of the UAE Government Charter for Future Services. They represent a framework for designing, developing and providing government services.
Human Centered Services: Providing government services that are tailored to meet human needs, requirements and preferences, and designed with customers’ feedback in mind.
Digital Services by Default: Providing proactive digital government services to suit future lifestyle.
Integrated, Varied and Consistent Service Channels: Providing government services through various, integrated and coordinated channels that cater to customer preferences through a unified government interface.
Seamless and Proactive Experience: Providing bundles of seamless, interconnected and proactive services to the customer on time and before request, based on life events.
One-time Data Provision: Designing interconnected and integrated government services that request customer data only once.
Safe Data and Guaranteed Privacy: Protecting the data shared among government entities to keep it safe and ensure customer privacy.
Listening to Customer’s Voice: Listening to the customer’s voice and ensuring transparency in the evaluation results.
Value Added Services: Adjusting government fees to reduce costs and increase efficiency in government entities.
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