Service name

Satisfaction (out of 5)

• Applying for services / renewals (e.g. for services, IDs, papers, documents, permits)

4.29

• Making payments (e.g. bills, fines)

4.37

• Finding and accessing information (e.g. policies, processes)

4.36

• Getting official news, updates and reminders (e.g. emergency, announcements, official news)

4.28

• Making appointments (e.g. medical check-up, doctor’s visit)

4.30

• Making deposits / top-up payments (e.g. NOL cards, eDirham cards, prepaid sim cards)

4.33

• Getting documents attested (e.g. diploma, contract, agreement)

4.18

• Submitting feedback and/or complaints (e.g. infrastructure issues, service dissatisfaction)

4.28

• Getting emergency help (e.g. police, ambulance, animal control)

4.19