13 / 32
The document includes technical guide-
lines about the applications development
interface, usability, smart content, security
and other aspects.
4- Assessing Entities’ Compliance
through Smart Government Enablers
With the launch of the Smart Government
Enablers project as part of the Strategic
Cycle 2014-2016, it was coordinated with
government entities to develop perfor-
mance indicators according to the smart
government pillar of the government en-
ablers.
Assessment criteria were developed for
all indicators according to the best inter-
national practices and the United Nations
E-Government Index, and in line with the
m-Government guidelines and roadmap.
The m-Government certified indicators/
enablers included electronic/smart trans-
formation of federal government services,
use of electronic/smart government ser-
vices, customer satisfaction with elec-
tronic/smart services, public awareness of
electronic/smart services, quality of web-
sites, and compliance of government en-
tities with electronic/smart service quality
standards. Minimum and maximum rates
that need to be achieved in each indicator
were identified.
The m-Government team held several
workshops for federal entities to explain
these indicators and assessment mecha-
nisms and standards for each indicator.
Meetings were also held to agree on tar-
gets for each indicator to ensure achieving
minimum target at least for each indicator.
The 2014 assessment scope included the
government services classified as priority
services, which are offered to individuals
and business sector and can be trans-
formed into electronic/smart services. At
the stage, the assessment includes elec-
13
June
2014