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Page Background m-Government:

Two years of planning and hard work yield tremendous success

Mohammed bin Rashid: The future government would never sleep; it would be hospitable like hotels

O

n 22 May 2013, His Highness

Sheikh Mohammed bin Rashid

Al Maktoum, UAE Vice-President

and Prime Minister and Ruler of Dubai

launched the mGovernment initiative to

give the public access to services any-

where and anytime.

His Highness described the future gov-

ernment as one that would never sleep;

it would work around the clock, would be

hospitable like hotels, fast in its transac-

tions, and strong in its procedures. The fu-

ture government will be creative, respon-

sive to change, innovative in its solutions

for all challenges, would facilitate people’s

lives and grant them happiness. It would

contribute in reinforcing the UAE’s posi-

tion as a global leader in digital develop-

ment and in keeping pace with the best

international practices.

The smart transformation process has

covered ten key milestones over the past

two years:

1- m-Government Roadmap:

The m-Government team worked on for-

mulating a clear two-year roadmap that

tracks the transition from an e-Govern-

ment to an m-Government.

The roadmap believed that the UAE gov-

ernment could succeed in setting a bril-

liant example of a smart government to be

followed worldwide.

The roadmap was designed in such a way

to progress in parallel with the federal e-

government strategy by focusing on three

main areas: improving the general envi-

ronment level; enhancing readiness; and

achieving a higher level of customer sat-

isfaction.

The m-Government Transformation road-

map consists of four main tracks: Estab-

lishing the environment for m-Government

to flourish; assessing capability and ca-

pacity of government entities; establish-

ing shared resources across government

entities at the national level; and finally

achieving citizens’ happiness

The roadmap includes a detailed descrip-

tion of the main activities and innovative

implementation and how to maintain a

highly efficient management program, in

addition to key factors of success. The

majority of milestones represent giant

projects that require vast resources, and

sustainable and robust skills and partner-

ships.

The roadmap serves as a guidance tool

for main application operations during the

first phase that extends until 2015. It in-

cludes an overview of the m-Government

environment in the UAE that includes

three groups of stakeholders: ICT sector,

service providers and customers.

For the ICT sector, the stakeholders in-

clude all corporations related to the prod-

ucts and services of mobile devices, such

as mobile phone network operators, so-

lution and content producers and device

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