The app. of the Ministry of the Interior
Abu Dhabi Police:
Non-stop calls to use
eServices
Updating Protection Systems
The Director of the Vehicles and Driv-
ers Licensing Department pointed
out that the new machines connect
all parties in a smooth manner. On
one hand, it quickly completes the
transaction and on the other, it meets
the eGovernment requirements.
When asked about the measures ap-
plied to protect the machines from
hackers who target government and
service networks, Al Khaily said that
the devices enjoy multiple layers of
protection that are regularly updat-
ed. He stressed that developments
in the hacking techniques are taken
into account and that the system has
various means of protection.
A Mobile App
Lt Colonel Al Khaily said that Abu
Dhabi police has recently launched
a smart phone app that offers its
services such as fine payment, en-
quiry about registered vehicles and
reserved plate numbers. The public
can also send their feedback and
suggestions through the app which
has been designed to be the police
service portal on smart phones.
Ad Campaign
Abdullah Al-Amri, employee at Abu
Dhabi Municipality said that a lot
of people don’t know about traffic
services offered online or through
mobile apps because they are not
highlighted in the media or on bill-
boards in the streets. He suggested
conducting a media campaign to ac-
quaint the public with these services
and reduce crowding at the traffic de-
partment service counters.
Al-Amri clarified that he went to Abu
Dhabi Police Department to pay his
traffic fines because he thought that
was the only way to pay traffic fines
specially that credit cards are not
accepted to pay traffic fines at the
counters.
Helping the Public
Abdullah Abdul Rahaman Al-Shar,
a teacher at the Modern Science
School in Abu Dhabi agrees with Al-
Amri in that the Traffic Department
should educate the public about its
traffic services and how to use them
so as to avoid crowdedness and long
queues. He added that this will ben-
efit customer service employees as
well.
Al-Shar stressed the need for Abu
Dhabi police to provide all shop-
ping centres in the emirate with the
service machines. He noted that at
the beginning, a number of employ-
ees should be available to inform
the public about how to use the ma-
chines and the available services.
Cannot use the Internet
Sergio Prasad, a driver from India
said that he had to go to the Traffic
Department to pay his fines because
he has no internet access at home
and that he doesn’t even know how
to use the Internet.
Unsafe
Mamdouh Moheb, an Egyp-
tian who works as Director of Opera-
tions at Media Lab, said that the main
problem with online transactions is
lack of trust. Hacking incidents that
we read about every day in the news
make the average person think that
online transactions are unsafe. He
clarified that a campaign is neces-
sary to gain the public’s trust in on-
line transactions and also to promote
eService.
Did you Know?
Dr. Amal Melhem, a Syrian who
works at Abu Dhabi University,
stressed that she always prefers to
do all her transactions online. How-
ever, she didn’t know that traffic fines
could be paid online. She said that
there are various ways to promote
eServices in addition to ad and me-
dia campaigns. For example, the
service counter employees may ask
the customer after completing the
transaction if he/she knew that they
could do their transactions online.
If the answer is “No”, the employee
could explain to him/her the benefits
of using online services and how to
use them. If the answer is “yes”, the
employee could enquire about the
reason for not using the service and
write down their remarks. A brochure
could also be handed out to the pub-
lic to directly promote the online ser-
vices and convince a large number
of customers to do their transactions
electronically.
Issue 1
October
2013
13
