Utilities in Northern Emirates
Etihad Water and Electricity (EtihadWE) was established in 2020 by Federal Law No. 31 of 2020, replacing Federal Electricity and Water Authority (FEWA). EtihadWE is wholly owned by the Emirates Investment Authority and is responsible for meeting the electricity and desalinated water needs of the Northern Emirates (Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).
Etihad Water and Electricity provides electricity and water service to the housing units in the Northern Emirates (Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah).
Subscription to the service
To get the electricity and water service from Etihad WE, submit an application to activate the service and provide the following documents:
- a copy of the Emirates ID card (of tenant or owner/s, as the case maybe)
- tenancy contract (for the tenant)
- land ownership/grant certificate (for owners)
- validated land plan (for owners)
- a letter from the municipality (for owners)
- a copy of the commercial licence (for commercial and industrial accounts).
Utilities in Abu Dhabi
Abu Dhabi Distribution Company (ADDC) and Al Ain Distribution Company (AADC) were merged to form Taqa Distribution, the entity responsible for power and water distribution networks in the emirate of Abu Dhabi.
Getting electricity and water in Abu Dhabi
To get the service of water and electricity in Abu Dhabi and its surrounding areas, consumer must apply for the service to Abu Dhabi Distribution Company. Tenants can get the service after registering the contract in the Tawtheeq system managed by Abu Dhabi Municipality or other competent entities. The service requires the following documents:
For tenants
- passport
- emirates ID card
- tenancy contract
- account closing letter from the previous tenant for the property you are moving into.
For owners
- passport
- emirates ID card
- copy of the title deed or effective site plan issued by Abu Dhabi Municipality
- account closing letter from the previous tenant for the property you are moving into.
Payment of bills
Before you decide how to make your payment, you might want to view your latest bill or understand how your bill is worked out. To view or pay bills using ADDC’s website, you will need an online account. So, if you have not yet done so, please activate your account. You can pay bills through:
- Pay online on ADDC website
- Set up Autopay
- Use ADDC app for android and iPhone/ iPad
- Pay at the ADDC kiosks.
To learn more about payment channels, please visit the ADDC website.
Related links
- New customer application form - ADDC
- Apply for connection of water and electricity online - ADDC
- Your guide to moving in - ADDC
Connecting electricity and water in Al Ain
To get the electricity and water services in Al Ain, the consumer needs to apply for new tenant registration request to Al Ain Distribution Company (AADC). The service requires registration of the tenancy contract in the Tawtheeq system managed by Al Ain Municipality and other competent authorities. The applicant or his authorised representative has to submit the following documents:
- Attested tenancy contract
- New Clearance certificate for the meter
- Tenant’s valid emirates ID
- Trade/industrial licence (commercial/industrial).
Bill payment channels
Al Ain Distribution Company provides many payment channels to save time and effort of customers. These channels include:
- AADC service centres throughout Al Ain city
- AADC application
- E-services
- Kiosks
- Exchange centres and banks
- Abu Dhabi Government website
- Emirates post (kindly visit the nearest Emirates post in your city).
Related links
- Water and electricity tariff – AADC
- Customer Guide – AADC
Utilities in Dubai
Dubai Electricity and Water Authority (DEWA) is responsible for the supply of water and electricity to consumers within the emirate of Dubai.
Subscription to the service
Getting electricity and water connection is digitally integrated with Dubai Land Department. After Ejari is issued, DEWA will send a welcome email to the customer. The email includes the new account number, security deposit details and payment link.
Payment of bills
Customers can pay DEWA bills using various payment channels including the EasyPay service which enables the customer to make the payment easily.
Related links from DEWA
Utilities in Sharjah
Sharjah Electricity, Water and Gas Authority (SEWGA) is responsible for supplying and operating water, electricity and gas service for consumers in the emirate of Sharjah.
To get electricity, water and gas services for a housing unit, the tenant must have a tenancy contract.
The owner must submit the title deed to get the services.
Create an account on SEWGA to apply for utilities.
Payment of bills
SEWGA provides several methods for payment of bills. Payment methods include:
- UAE-based banks approved by SEWGA
- Emirates Post offices
- SEWGA customer service offices
- E-pay through the SEWGA website
- SEWGA application available for Android and iPhone devices
- Etisalat electronic payments machine throughout the emirate of Sharjah
- Through exchange outlets throughout the UAE.
Federal Regulatory Bureau for Electricity and Water
Federal Regulatory Bureau for Electricity and Water under Ministry of Energy and Infrastructure was established to coordinate with the relevant authorities to:
- regulate the electricity and water trade between the UAE and foreign countries
- create a competitive environment among the electricity and desalination companies working in the UAE
- apply the governmental directives on the energy and water sector.
In addition, the Bureau aims at protecting consumer rights, regulating the production, and transmitting and distributing electricity and water in the country.
Updated on:
10 Feb 2026
