Accountable government performance

The UAE is keen to maintain accountable and transparent institutions at all levels. For this purpose, it launched several channels through which it could gather honest feedback from customers in a confidential manner. Read about the channels.  
U.Ask

Report financial or administrative corruption

Report financial and administrative corruption or misconduct that could contribute to the waste of the UAE’s public funds or economy. Use any of the following channels to report confidentially:

‘Wajib’ is a platform through which you can report confidentially, financial and administrative misconduct that happened in the UAE government entities. Examples of the types of incidents which could be reported include:

  • abuse of power
  • manipulation of the entity’s procurement system
  • negligence in duty that resulted in financial loss to the emirate of Abu Dhabi
  • misappropriation of funds or property of subject entities
  • actions that affect the emirates’ financial goodwill.

The UAE Mystery Shopper app

The UAE Mystery Shopper is an application through you as a customer of the UAE Government can rate their services, the performance of their entities, and the efficiency of their services. 

You can use the application to evaluate and rate the various aspects of your experience of visiting a customer happiness centre. Parameters include location, parking facility, reception, waiting time, clarity of process, time taken to complete the service, service fees, payment method and employee courtesy.

The app is available in eight languages: Arabic, English, Urdu, Hindi, Spanish, Simplified Chinese, French and Russian. 

The app is downloadable from Google Play and App Store. Alternatively, you can scan the QR code on the UAE Mystery Shopper website.

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*You are encouraged to provide comments or suggestions about the UAE government’s services through the UAE’s national CRM.

Updated On :

22 Jan 2025