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User Experience lab (Quarter 3 of 2024)

About the consultation

The UX Lab comprises two sections: The user testing room and the observation room. Participants use MOHAP website or smart application in the testing room, while engagement and interaction data are collected in the observation room. It is then analyzed and the results are used to improve accessibility and provide digital solutions that meet customers' requirements. The UX Lab is one of the advanced tools designed to engage customers in the service design process to provide them with a smooth, proactive experience.

Details and objectives 

  • The UX Lab activities in 2024 quarter 3 are designed to identify the impressions of the users from relevant categories on the following digital services: 
  • Registration of pharmaceutical product with general sale registration of pharmaceutical product with general sale 
  • Renewal of registration of pharmaceutical product with general sale 
  • Issuing a certificate of free to sale of medical product for export 
  • Renewal of medical equipment registration 
  • Issuing a single medical product pricing certificate 
  • Re-pricing a single medical product 
  • Registration of a manufacturer of medical products 
  • Renew registration of manufacturer of medical products 
  • Issuing a certificate of pharmaceutical product for export 
  • Registration of a pharmaceutical product derived from natural sources 
  • Renewal of registration of a pharmaceutical product derived from natural sources

Expected Outcomes

A Team of experienced researchers analyzes user experience sessions, starting from general observations to user feedback and comments, while also tracking the eye movement of participants. The analysis plays an instrumental role in helping us ensure exceptional user experiences.

After each session, the results are submitted to the relevant departments to provide the necessary support to help improve the user journey in general when using MOHAP digital platforms.


Click Here to book a user experience lab session. 

Contact Information

For any inquiries kindly contact

The Participants get a call and a confirmation email from the ministry.

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