Introduction:As a part of GPSSA's interest to adopt best practices, it assesses its social media accounts in order to improve service delivery and respond to customer inquiries. Accordingly, we would like to invite you to participate and answer a few short questions in this survey Objective: Improve level of service delivery and respond to customer inquiries through GPSSA's social media accounts. Expected Decisions: Monitor the level of satisfaction amongst members of the public with social media channels, and develop/enhance them based on public advise and suggestions.