Measure awareness of the authority's services

 Consultation Subject
In pursuit of the General Sports Authority to provide the best services to make customers happy and to achieve the requirements of the smart government enablers standard, the entity spread awareness through multiple channels to instruct about the procedures need to follow
Purposes
1- -Measuring the level of awareness of the authority’s services
2- -Achieve customer satisfaction
Decision Taken
The General Authority of sports will review all opinions and suggestions, and based on the analytical results, will work on developmental procedures

Outcome

The survey  conducted to measure the level of awareness of the  authority services, based on the results of the survey. The majority of participants are familiar with the etinity services, in addition to that, 75% prefer sending awareness materials through via  e-mail, compared to 25% who prefer social media platforms to obtain information about the authority's services. Based on the recommendation, the marketing plan was modified and awareness materials will send  to customers through via e-mail.