1. Consultations
  2. Public Satisfaction with the Ministry of Health and Prevention's website

Dates

Opening on

01/08/2020

Closing on

30/09/2020

Contacts

Email

info@mohap.gov.ae

Your name

Ministry of Health and Prevention

Mobile number

+97180011111

Share

Public Satisfaction with the Ministry of Health and Prevention's website



Subject

The website of the Ministry of Health and Prevention (MOHAP) is one of its most important tools used for effective communication with its customers, which in turn, contributes to setting priorities and exploring public opinion on different issues and providing effective, easy and seamless participation channels that promote partnership with the public and ensure greater interaction between the Ministry and clients

Objectives

Through this consultation, the Ministry of Health and Prevention seeks to measure public satisfaction with the ministry's website to enhance the site development by providing high quality and professionalism in the delivery of services to meet user's needs and expectations


Outcome

After monitoring all the public's opinions and proposals, the following measures are being worked on:

  • Work to modify the complaints form on the website to ensure easy and smooth use.
  • Quick response to public inquiries.
  • Activate innovative health services such as virtual doctor.
  • Make sure the website works technically smoothly and repairs any technical failures as quickly as possible.

Download Outcome Document