Introduced in 2017

In 2016, Dubai Health Authority (DHA) received more than 250 complaints regarding the waste of time to get service in all DHA service centres. Customers suggested that there should be a system to cut down procedures and reduce time required for provision of the service. Accordingly, the unified medical record ‘Salama’ was developed. It keeps databases and medical reports for patients, which help in the decision-making process. The purpose of the new system is to unify work procedures and provide quick access to patient data in all healthcare centres. Such system will contribute in driving studies and researches in the medical field. Consultations were arranged via different channels to collect suggestions on the new system. The customers, who expected that it would save their time and effort, appreciated the new system.