What to do in case of a power or water supply failure? Find out how to report power and water supply failure to the respective authorities.
If you are in:
Abu Dhabi Distribution Company has a round-the-clock call center to respond to electricity-related issues on 8002332. Customers can communication via chat service too.
The outage map
Abu Dhabi Distribution Company has launched an interactive outage map that is updated every 15 minutes to provide customer with outage information for a specified area.
Dubai Electricity and Water Authority (DEWA) has launched a round-the-clock contact centre to serve customers at any time of the day on the following number: +971-4-601-9999.
A customer can communicate via Email round the clock, anytime of the day at firstname.lastname@example.org.
Etihad Water and Electricity provides electricity/water emergency service to enable customer to report failures or accidents whether personal or public.
Customers can report failures and accidents through Customer Services Centres or Etihad WE website or its app 'Etihad WE' available on App store and Google play.