Ministry of Economy
Ministry of Economy has a Consumer Protection Department. Competencies of the department include:
The ministry launched a section on their website for announcing the recall of damaged products. This was done to protect the rights of consumers, retailers and manufacturers as well as to maintain stability in the market.
For consumer issues, contact Ministry of Economy on 800 1222.
Department of Economic Development (DED) in each emirate deals with consumer rights issues and implement plans and procedures related to consumer protection laws. It receives consumer complaints and raises the consumer awareness about their rights and duties.
Refer to DED in:
Central Bank of the UAE
Abu Dhabi Quality and Conformity Council
Abu Dhabi Quality and Conformity Council is responsible for developing quality infrastructure and raising awareness on quality standards in the emirate of Abu Dhabi. The Council introduced a consumer safety services system, known as 'Manaa', which provides reliable information on any product and its compatibility with safety regulations.
The Council also launched a 'Quality Partner Program' to encourage businesses to conform to relevant quality, safety and technical standards and regulations through self-assessment and voluntary commitment schemes.
Abu Dhabi Agriculture & Food Safety Authority- ADAFSA
Abu Dhabi Agriculture & Food Safety Authority is responsible for food safety and agriculture in the emirate of Abu Dhabi; it is also responsible for animal wealth. It encourages and supports research in all areas of food safety and agriculture that leads to the development of specifications, standards and regulations that match the latest scientific knowledge in its areas of responsibility.
Emirates Society for Consumer Protection
Emirates Society for Consumer Protection (website in Arabic) offers protection and awareness to consumers in the UAE. It receives consumer’s complaints, verifies them and liaises with the relevant entities. The Society safeguards consumers against various forms of commercial malpractice, such as fraud, imitation, deception and price manipulation. It plays a vital role in disseminating consumers’ awareness and promoting wise consumption practices.
Emirates Society for Consumer Protection is, a non-profit organisation affiliated with Ministry of Community Development.
For more about consumer rights protection in the UAE, refer to the below links:
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