The UAE has a fast, efficient telecommunications network. The Telecommunications and Digital Government Regulatory Authority (TDRA) is responsible for the management of every aspect of the telecommunications and information technologies in the UAE.
In 2016, the UAE continued to lead the Arab world in terms of networked readiness with a global ranking of 26, according to World Economic Forum's Global Information Technology Report. This demonstrates the robust nature of the UAE's telecommunications sector and the government's success in leveraging advancements in the information and communication technologies to drive economic productivity and social development.
The UAE has achieved significant progress in the Telecommunication Infrastructure Index (TII). It moved up from the 24th position in 2016 to the 2nd position globally in 2018. Advanced telecom infrastructure will be positively reflected on the achievements of the UAE in the field of artificial intelligence, internet of things, big data, autonomous mobility and drones.
TRA set a roadmap 2016-2020 to achieve ‘fifth generation’ (5G) deployments at the earliest. A Steering Committee has been established, under which three sub-committees are working to facilitate the process along with all stakeholders. Read more on the UAE’s plan to achieve the deployment of 5G.
Two telecommunications operators, Emirates Telecommunications Corporation (Etisalat) and Emirates Integrated Telecommunications Company PJSC (du), are serving the UAE telecommunications sector. Both operators are licensed to provide public telecommunication services, which include landline, mobile phone, internet and satellite TV connections.
Other licensed telecommunication service providers include:
Coverage of telecommunications services
Telecom services providers, Etisalat and Du provide interactive maps which enable consumers to obtain information about the actual coverage of telecommunications services in specific locations throughout the UAE.
Maps include information relating to:
- mobile coverage (2G, 3G, 4G, 5G)
- fiber coverage for fixed services
- Wi-Fi locations
- payment machines for telecom services
- location of telecom companies’ service centres.
Read more about service coverage interactive maps on the website of Telecommunications and Digital Government Regulatory Authority (TDRA).
Under the ‘coverage’ initiative, TDRA established an integrated centre which detects the quality of coverage of mobile networks in the UAE. Through field surveys, the centre tests, measures and analyses the quality of mobile operator networks and sends analytical reports to the telecom operators about vulnerabilities and improvement. Learn more about the ‘coverage’ initiative.