Abu Dhabi Distribution Company is responsible for providing public utility services in Abu Dhabi city and its surroundings, while Al Ain Distribution Company provides electricity and water services in Al Ain city and its surroundings.

Getting electricity and water in Abu Dhabi

To get the service of water and electricity in Abu Dhabi and its surrounding areas, consumer must apply for the service to Abu Dhabi Distribution Company. Tenants can get the service after registering the contract in the Tawtheeq system managed by Abu Dhabi Municipality or other competent entities. The service requires the following documents:

For tenants

• passport
• emirates ID card
• tenancy contract
• account closing letter from the previous tenant for the property you are moving into.

For owners

• passport
• emirates ID card
• copy of the title deed or effective site plan issued by Abu Dhabi Municipality
• account closing letter from the previous tenant for the property you are moving into.

Payment of bills

Before you decide how to make your payment, you might want to view your latest bill or understand how your bill is worked out. To view or pay bills using ADDC’s website, you will need an online account. So, if you have not yet done so, please activate your account. You can pay bills through:

• Pay online on ADDC website
• Set up Autopay
• Use ADDC app for android and iPhone/ iPad
• Pay at the ADDC kiosks.

To learn more about payment channels, please visit the ADDC website.

Related links

• New customer application form- ADDC
• Apply for connection of water and electricity online - ADDC
• Your guide to moving in - ADDC

Connecting electricity and water in Al Ain

To get the electricity and water services in Al Ain, the consumer needs to apply for new tenant registration request to Al Ain Distribution Company (AADC). The service requires registration of the tenancy contract in the Tawtheeq system managed by Al Ain Municipality and other competent authorities. The applicant or his authorised representative has to submit the following documents:

• Attested tenancy contract
• New Clearance certificate for the meter
• Tenant’s valid emirates ID
• Trade/industrial licence (commercial/industrial).

Bill payment channels

Al Ain Distribution Company provides many payment channels to save time and effort of customers. These channels include:

• AADC service centres throughout Al Ain city
• AADC application
• E-services
• Kiosks
• Exchange centres and banks
• Abu Dhabi Government website
• Emirates post (kindly visit the nearest Emirates post in your city).

Related links

• Water and electricity tariff – AADC
• Customer Guide – AADC