171Tawasul is the UAE Government's customer relationship management (CRM) platform, serving as a unified national platform for receiving all our customers’ queries, suggestions and complaints. This platform collects customer opinions and manages customer relations relating to federal government services, efficiently.

Customers can use the CRM to file a complaint, share feedback, ask questions or report issues relating to the eServices of the federal government.

Channels of the UAE’s CRM

171Tawasul uses the following channels to connect with the customers:

1. The 171Tawasul website

Through the website of 171Tawasul, customers can track the status of their requests conveniently and access the responses provided by the federal entities.

2. The national call centre-171

171, is the number for the national call centre of Tawasul. The call centre receives calls from the customers and integrates them into the national system for managing customer relations, ensuring that relevant entities can address them effectively.

The national call centre 171, operates from 7.30 am to 3.30 pm from Monday to Thursday, and from 7.30 am to 12 pm on Fridays. 

3. WhatsApp

Customers can connect with the CRM system through WhatsApp number: +9714-777-1777.