The National Digital Accessibility Policy (PDF, 1 MB) supports digital transformation and service efficiency in the UAE, ensuring digital inclusivity for all segments of society, including people of determination and the elderly.

The policy strives to ensure easy access to all digital products for people of determination and the elderly. It aims to empower them with efficient access to digital services while supporting government transitions to integrated digital platforms.

This includes prioritising services for these groups and leveraging modern technologies such as AI and digital transactions for enhanced inclusivity and efficiency of services.

Scope of the policy

• The policy pertains to the facilitation and accessibility of digital services of the UAE government.
• This policy applies to:
  • all federal government ministries, authorities and institutions
  • semi-governmental entities, institutions, private companies, and other agencies providing in digital/electronic services
  • all partners, contractors and sub-contractors involved in providing digital/electronic transactions for an entity

service providers, particularly in the development of electronic/digital websites and services.

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