The UAE digital government maturity model is a unified reference for the electronic/digital government in the UAE. It is a guideline for all digital transformation aspects, which measure the ability to create a digitally mature and sustainable government. The Telecommunications Regulatory Authority (TRA) launched the UAE digital government maturity model in April 2018 in cooperation with Albany State University, USA, to enhance the UAE’s rank in the online service index of the biennial UN E-Government Survey. The project has two parts: Digital Government Readiness Assessment Survey and Digital Government Maturity Framework. It contains:
The UAE maturity model is compatible with all local electronic governments. They are classified according to five levels from very low maturity to very high maturity. The final results will be guiding for improvement of digital maturity level for each government entity.
Digital maturity of local governments is assessed on basis of six main dimensions, which include leadership, strategy, governance, emerging technologies, technology and regulations. Under each dimension, there are sub-dimensions, which include items for assessing digital maturity level of each emirate from very low to very high digital maturity level.
After completing the assessment, there will be sufficient information about procedures and actions to be taken to enhance digital government transformation. The model specifies the points of improvement for each local government to promote its digital readiness.