Services 1 centre
Services 1 is Dubai government’s one-stop shop service centre, which delivers integrated government services as bundles without the need for customers to visit other government service centres.
Launched in 2017, the centre utilises artificial intelligence to provide integrated services from several federal and local government entities.
The centre offers three-packaged services:
- Mabrook Ma Dabart – the wedding bundle
- Mabrook Ma Yak – the new born bundle
- Tawtheef - the business bundle.
The Services 1 centre provides a platform for the co-creation and delivery of government services in collaboration with the public, customers, business-owners and government entities using state-of-the-art behavioural science and information technology.
The centre is located on the ground floor of Emirates Towers, Dubai and can be reached by phone on 600 565 565.
Projects and initiatives in support of the smart city
The following projects and initiatives that existed before the launch of the Smart City initiative, play an important role in making Dubai a smart city.
Radio Frequency Identification (RFID) is in use to levy road toll Salik in Dubai since July 2007.
The Nol card in use as a unified card to pay for transport services in Dubai. In September 2013, RTA launched the Smart Nol card which enables payments through NFC.
In May 2013, Roads and Transport Authority launched eWallet; it's an online account through which one can make secure online payment.
The following projects and initiatives were introduced after the launch of the Smart City initiative.
Read about happiness meter under Happiness in Dubai Government.
The Dubai Data initiative, led by the Dubai Data Establishment and decreed by the Dubai Data Law of 2015, is the single most comprehensive city-wide data initiative guiding the opening and sharing of city data across the public and private sector.
Dubai Data will stimulate a new data economy for the city, unlocking opportunities and ultimately enriching quality of life for all Dubai stakeholders, including government departments, private organisations, investors, residents and visitors.
The Smart Dubai Index is a set of indicators that will highlight the achievements of Smart Dubai and illuminate future opportunities. The Index Wheel is split into six parts following the six dimensions of Smart Dubai. Within each section a number of tangible performance measures have been formulated which indicate successful implementation or development of smart initiatives, products and services.
The UAE is building several sustainable cities that conserve energy and harness renewable energy using technology and architectural designs. Read about the sustainable cities in Dubai.
Dubai Government launched apps for smart devices which facilitate quick access to their services and enables quick payments.
Through the DubaiNow app, you can pay for services in the areas of:
- Religion (Islam)
- Security and justice
The DubaiNow app is available on the App Store and Google Play.
On the desktop, it can be accessed through the DubaiNow website. It provides instant digital access to over 70 government and private sector services all in one place.
The service enables customers, especially public transport users, to rent cars for short periods not exceeding six hours via smart apps Udrive (Android/App Store) and Ekar (Android/App Store). Fare ranges from 40 to 50 fils per minute.
Resident customers should first register in the system to avail the service by entering ID, driving license and credit card details, in addition to a photo of the ID holder (to verify registration in the system). Visitors are required to enter passport, visa, driving license and credit card details.
Upon validating the accuracy of data provided, the customer is issued with a Personal Identification Number (PIN), before he or she can enter the user name and password. The customer can now track the cars available and then book one.