The UAE topped the region in government service automation. It introduced the eDirham in 2001, launched the eGovernment in 2011, and the smart Government in 2013. These days, we witness the digital government as a part of the 4th industrial revolution, which basically depends on digitisation and information technology.
The UAE Digital Transformation Report 2020 issued by Telecommunications and Digital Government Regulatory Authority, highlights the competitive position of the UAE as per several global competitiveness reports. It describes the UAE’s achievements in digital transformation and their impact on the improvement of quality of government service, and customer happiness and experience.
The UAE was ranked first globally in 23 indicators in vital sectors which include: telecommunications, health, residency and labour. It was ranked amongst the best 5 countries in 59 indicators, and one of the best 10 in 106 indicators.
The UAE’s rank in global indices
The UAE was ranked first in the following indices in 2020:
Major digital achievements until 2020
The Digital Transformation Report 2020 touched on the major digital achievements in 10 main sectors which include:
In the field of education, the UAE launched:
In the field of health, the UAE launched:
Human and societal development
In the field of human and societal development, the UAE launched:
In the field of economy, the UAE launched:
The UAE achieved an increase of 300 per cent in eCommerce over 2019.
The UAE’s achievements in the field of telecommunications include:
In the field of cybersecurity, the UAE launched:
The UAE established training courses, workshops and scholarships to develop digital skills. Efforts included the launch of:
Digital laws and policies
The UAE launched several guidelines to enhance the quality of websites and encourage digital participation and usage of data. It launched:
Digital government and smart cities
The UAE’s achievements in the field of digital government and smart cities include the launch of:
In addition, the UAE adopted the Internet Protocol Version 6.0 (IPv6).
Sustainable environment and integrated infrastructure
The UAE’s achievements in the field of sustainable environment and integrated infrastructure include the launch of:
Read the Digital Transformation in the UAE Report 2020 (PDF- 6.97MB) for more details about the UAE’s achievements in digital transformation and its impact on improvement of public wellbeing, customer happiness and user experience.