Regulation on providing digital services in Dubai
The Law No. 9 of 2022 Regulating the Provision of Digital Services in the Emirate of Dubai ( PDF, 378 KB) requires government and non-government entities in the emirate to provide digital services to their customers. The digital services must be:
- accessible to people of determination
- provided in Arabic, English and other languages
- provided at no extra charge.
The law seeks to accelerate the emirate’s digital transformation, enhance the provision of digital services and promote the digitisation of services in both the public and private sectors. It sets conditions for adopting digital identities for subscribed services and covers cybersecurity requirements, electronic payment solutions and service continuity in the event of disruptions.
Additionally, the law requires the customers to update their information submitted to digital service providers and adhere to terms and conditions outlined by the entity. Anyone who misuses the service or does not follow the required procedures will be held accountable.
Federal and local legislations on digital transactions and digital signatures will apply to digital services in Dubai.
All digital service providers in Dubai must abide by the provisions of the law within a year of its implementation.
Read news coverage on the website of Government of Dubai Media Office and WAM.
Services 1 centre
Services 1 is Dubai government’s one-stop shop service centre, which delivers integrated government services as bundles without the need for customers to visit other government service centres.
Launched in 2017, the centre utilises artificial intelligence to provide integrated services from several federal and local government entities.
The centre offers three-packaged services:
- Mabrook Ma Dabart – the wedding bundle
- Mabrook Ma Yak – the new born bundle
- Tawtheef - the business bundle.
The Services 1 centre provides a platform for the co-creation and delivery of government services in collaboration with the public, customers, business-owners and government entities using state-of-the-art behavioural science and information technology.
The centre is located on the ground floor of Emirates Towers, Dubai and can be reached by phone on 600 565 565.
Projects and initiatives in support of the smart city
The following projects and initiatives that existed before the launch of the Smart City initiative, play an important role in making Dubai a smart city.
Radio Frequency Identification (RFID) is in use to levy road toll Salik in Dubai since July 2007.
The Nol card in use as a unified card to pay for transport services in Dubai. In September 2013, RTA launched the Smart Nol card which enables payments through NFC.
In May 2013, Roads and Transport Authority launched eWallet; it's an online account through which one can make secure online payment.
The following projects and initiatives were introduced after the launch of the Smart City initiative.
Read about happiness meter under Happiness in Dubai Government.
The Dubai Data initiative, led by the Dubai Data Establishment and decreed by the Dubai Data Law of 2015, is the single most comprehensive city-wide data initiative guiding the opening and sharing of city data across the public and private sector.
Dubai Data will stimulate a new data economy for the city, unlocking opportunities and ultimately enriching quality of life for all Dubai stakeholders, including government departments, private organisations, investors, residents and visitors.
The Smart Dubai Index is a set of indicators that will highlight the achievements of Smart Dubai and illuminate future opportunities. The Index Wheel is split into six parts following the six dimensions of Smart Dubai. Within each section a number of tangible performance measures have been formulated which indicate successful implementation or development of smart initiatives, products and services.
The UAE is building several sustainable cities that conserve energy and harness renewable energy using technology and architectural designs. Read about the sustainable cities in Dubai.
Dubai Government launched apps for smart devices which facilitate quick access to their services and enables quick payments.
Through the DubaiNow app, you can pay for services in the areas of:
- Religion (Islam)
- Security and justice
The DubaiNow app is available on the App Store and Google Play.
The service enables customers, especially public transport users, to rent cars for short periods not exceeding six hours via smart apps Udrive (Android/App Store) and Ekar (Android/App Store). Fare ranges from 40 to 50 fils per minute.
Resident customers should first register in the system to avail the service by entering ID, driving license and credit card details, in addition to a photo of the ID holder (to verify registration in the system). Visitors are required to enter passport, visa, driving license and credit card details.
Upon validating the accuracy of data provided, the customer is issued with a Personal Identification Number (PIN), before he or she can enter the user name and password. The customer can now track the cars available and then book one.