One of the objectives of the UAE mGovernment enablers is to raise the level of satisfaction of the public with regard to electronic/mobile services. Since 2015, the user happiness with government’s mServices has increased significantly. The reasons behind that were the increase of public awareness about mServices and increase in the quality of government websites and service quality. The below table displays the rate of user satisfaction with government mServices from 2015 to 2018:
Satisfaction with online mobile services |
||||
Year |
2015 |
2016 |
2017 |
2018 |
Happiness index |
67.43% |
65.98% |
71% |
83% |
Popular searches