One of the objectives of the UAE mGovernment enablers is to raise the level of satisfaction of the public with regard to digital services. Since 2017, the user happiness with government’s digital services has increased significantly. The reasons behind that were the increase of public awareness about digital services and increase in the quality of government websites and service quality.  The below table displays the rate of user satisfaction with government digital services from 2017 to 2020:

GX Case Study: The UAE's Happiness Meter

This case study about UAE Federal Government's Happiness Meter (PDF, 14.9 MB) shows how technology can successfully boost happiness. It highlights the customer and government services interaction, and the way that the innovative application is helping to address challenges arising due to lack of consistent data and real-time feedback. 

Watch this video about UAE's Happiness Meter

Read about user satisfaction with the Unified Digital Platform (UDP) in 2020.