XIX / 1
حوار
Smart Dubai Government is working
to launch a platform and application
called «Dubai Now» through several
smart channels other than smart phones,
including wearable devices, websites, smart
kiosks for smart services, smart watches,
smart eyeglasses and audio channel.
Smart Dubai Government, during a
workshop, demonstrated the latest model
of Smart Services Development in the
Unified Service Platform «Dubai Now» and
underscored that this platform is one of
the comprehensive and innovative smart
solutions. It is the first platform designated
for Smart Government Services, which
allows users to have an access into all
services and carry out all transactions in the
same place whenever they want.
The participants in the workshop have
explored the Unified Portal Services
«Dubai Now». The new app includes
an introduction of the platform and all
requirements of registration documents,
applications and procedures required by
the government entities to add a new smart
service to the platform directly according
to the instructions related to smart services
interface preferred by users and developed
by Smart Dubai Government.
For his part, Wesam Al Abbas Lootah,
Chief Executive Officer of Smart Dubai
Government, underscored the keenness
of institution to engage the residents and
citizens of Dubai indesigningcreative smart
services as per their needs through «User
Experience Design Lab», conforming the
institution keenness on realizing its vision
for Dubai «to be happiest and smartest city
worldwide.»
The institution was keen on gathering
all ideas, opinions, and personal desires
of users to develop the design of «Dubai
Now» App. The app is considered the first
release of the Unified Service Platform
«Dubai Now» in line with the vision of His
Highness Sheikh Hamdan bin Mohammed
bin Rashid Al Maktoum, the Crown Prince
of Dubai, which requires the creation of a
Unified Service Platform with one unified
user interface, a unified ID, one telephone
number, one place and one employee.
This Platform aims at providing a coherent
andconsistentpolicyof aunifiedexperience
for users via all smart channels, in terms of
channels› interaction with them, as well as
the channels› visual style, when the users
receive the services in Dubai Government.
The App fulfills most of the daily users›
needs in Dubai through more than 50
smart services provided by 22 government
authorities. The App allows users to design
their favorite smart services list with one
click and add and remove from this list at
the same time along with dragging a smart
service and add it to the favorite list or delete
a service by removing it from the list.