16/12/2022
Closing on16/03/2023
Federal Tax Authority
Mobile numberAbout the Consultation:
Social media channels are among the most important means of communication used by the Federal Tax Authority to communicate with the public and promote its services. The FTA seeks to hear it's audience and customers opinions about the level of content presented
Objective of the Consultation:
Measuring the level of customer happiness on the social media channels of the Federal Tax Authority
The public's feedback was considered in implementing a plan to improve the content of social media channels. This involved analyzing the obtained results and using them as valuable insights to enhance the quality and effectiveness of the content. Collaborations with various stakeholders, helped ensure that the insights were effectively translated into actionable steps. Strategies were adjusted, and different content formats and approaches were experimented with to enhance the overall user experience and drive better outcomes on social media platforms. The implemented changes were regularly evaluated to assess their impact and make further improvements. By incorporating the public's feedback into the plan, efforts were made tooptimize the content and provide a more engaging and tailored experience for the audience on social media channels.
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