17/11/2021 General | Excellency Dr. Maryam Butti Al Suwaidi
1476 0
Since the United Nations announced World
Quality Day in 1990, the world has been observing this day every year on the
second Thursday of November. It is a day dedicated to celebrating quality and enhancing
awareness of its significance worldwide by spreading and promoting the concepts
of quality and mastery in the workplace. Quality should be maintained among staff members, partners, suppliers, beneficiaries,
customers, and the like within an organization, and must be promoted within the
community in which these people work as part of their societal responsibility. Quality
implications for business outcomes also need to be clarified.
The teachings of our Islamic religion
urge us to excel at what we do and to produce the best quality work possible. We
were raised from a very young
age in accordance with the tolerant Shari'ah principles, at the heart of which
stands the Prophet's Hadith: "Indeed Allah loves that if any one of you were to
do anything, he would strive to do it in the best possible manner". In light of
this, quality should be established as a culture in line with the teachings of
Islam and the directives of the country's wise leadership, which has been
introducing one initiative after another to ensure the highest levels possible
of quality as a priority and a key objective.
In fact, quality is
not an extra task that we have to perform on top of our daily routine. Rather,
it is how we should do our job, and must therefore be made a way of life and a
way of business. Our social and personal lives and our work life should not be
considered in isolation. The real challenge quite simply lies in how we
integrate the attitude of quality into our daily routine. Most studies agree
that quality typically involves productivity, profitability, compliance with
the standards, and customer satisfaction, which is the most challenging to
achieve.
Establishing a
culture of quality is the first step towards implementing a comprehensive
quality management system. The Securities and Commodities Authority (SCA) is currently
turning its full attention to developing strategies aimed at ensuring the delivery
of high quality services that meet the needs of stakeholders and exceed their
expectations. Our standard should be to achieve 'zero defects' quality performance.
It is far from sufficient to rely solely on the SCA's compliance with the
requirements of ISO 9001 for quality management systems since this standard
demonstrates the minimum-rather than the maximum-requirements that should be
met to have a successful management system. Conformity with this standard does
not mean that the SCA has maintained the highest levels of quality, but that it
merely met the minimum requirements. Accordingly, it is the responsibility of all
SCA staff to take sufficient measures to ensure the continued improvement of
the effectiveness of operations and the level of services provided as well as to
handle customer complaints with the highest levels of professionalism and
integrity to prevent their future recurrence and to draw lessons to inform the
efforts aimed at improving our operations and services. On the other hand, the
responsibility of quality planning, control, assurance, and continuous
improvement should be borne by the strategy team while that of enhancing
awareness and fostering a culture of quality should be borne by the media team.
These are but a few general examples of the responsibilities that need to be
shouldered by the departments and the efforts that must be put into enhancing
the quality of services delivered.
Finally, I would
like to point out that World Quality Day is undoubtedly an opportunity to
review the SCA's achievements and the challenges it encountered in the past to
improve the quality of services offered to customers, which will help build on
these achievements and put them into a meaningful strategic perspective to
regulate operations in line with the best global standards. If the SCA received
an unsatisfactory rating in one respect, it would immediately strive to address
shortcomings, bridge gaps, and meet the required quality standards. I wish to
stress the importance of working hard and having group spirit to head toward a
future full of achievements and successes that are brought about by virtue of
our hard work and combined efforts and the use of sound quality tools, most notably literacy, innovation, competency,
potential, and compliance.
If you need help, kindly contact:
Popular searches