FAHR: Public satisfaction with the Self Service System

Subject

The Federal Authority for Government Human Resources is working to continuously develop its electronic systems, as the Self-Service System for Human Resources procedures is one of the electronic systems that fall under the umbrella of the Human Resources Information Management System in the Federal Government “Bayanati”, through which Federal Government employees can complete and follow up all their own Human Resources procedures, which would contribute to facilitating Human Resources services in Ministries and Federal entities and assisting HR Departments in focusing on strategic programs and initiatives

Purpose of Consultation

The Authority seeks to explore the views of its customers about the system by launching a special questionnaire

Decision-Making

The Authority solicit customers’ views and suggestions, to make the necessary updates to improves the Self – Service System in a way that meets the needs of

all users

Outcome

After analyzing the results of the questionnaire that measures the level of customer satisfaction with the Self-Service System 2020, the participants ’development proposals and visions were taken, which would help in developing the system and make the necessary updates. Because of the improvement and simplification of the system, commensurate with their needs, and also in setting up a marketing mechanism and raising awareness of the system. In addition, the results were examined and about 35 proposals were received. These were taken into consideration, and then based on them in developing corrective measures.

In this presentation, you will find suggestions with corrective actions.