The Development of Customer Happiness System (CHS) in the Federal Authority for Government HR

Subject

The Federal Authority for Government Human Resources is working continuously in developing a Customer Happiness System (CHS), which facilitates access to all its electronic services through one portal connected to the Authority website www.fahr.gov.ae

Purpose of Consultation

The Authority seeks to explore the views of its customers about the system by virtual brainstorming session

Decision-Making

The Authority solicited customers’ views and suggestions, and made all the necessary updates to improves the system in a way that meets the needs of all users

Outcome

The Authority held a brainstorming session with the concerned departments to develop and update the Customer Happiness System, with the participation of a number of the authority's employees.  During the virtual session, the system was presented to the employees, and some observations and changes required to update the system were discussed.  The opinions of the majority of employees were restricted and after discussion by those concerned, the amendments were dropped to the system.

In this presentation, you will find suggestions with corrective actions.