Cloud hosting

FedNet provides smart clouding solutions to government entities to enhance efficiency, speed, electronic security and integration. FedNet has a number of central services integrated to it, including:

SmartPass

A single sign-on for all government websites and applications using one username and password.

Note: SmartPass is retiring soon. Make sure to upgrade to UAE Pass to continue accessing online services across the UAE. Learn how to create UAE Pass account and upgrade with simple steps 

Government Service Bus (GSB)

A mechanism to connect government entities to exchange documents and information among users and facilitate and speed up procedures

Newborn services package

A group of connected and integrated services for the newborn

Best m-Government Service Award

An annual service to encourage government assess innovative solutions of mobile applications and SMSs. For more information, read the official website of the Best m-Government Service Award.

mSurvey

A service provided to government entities that want to survey the opinions of the public. mSurvey provides a secure environment and a quick way of gathering feedback. Telecommunications Regulatory Authority manages this service.

Official portal of the UAE Government

This portal provides all government services and related information required in UAE

The ‘Khadamati’ or my services portal

A system that sorts government services according to their categories as approved by the Cabinet. It constitutes a reference for government services. 

G2G connectivity

FedNet provides connectivity between the government entities, which will enable them to share data over the encrypted Federal Government Private MPLS Cloud. Accordingly, the entities can securely publish and access services from each other once connected.

G2G connectivity features include:

• Enabling new G2G connectivity
• Connecting other FedNet entities to the G2G hosting entity
• Incident and request handling
• Segregating major incident handling from other incidents
• Monthly reporting to business owner on SLA
• Upgrading MPLS link using identification indicators
• Adding/removing firewall rules and settings
• Service dependencies: G2G connectivity is dependent on the FedNet Wide Area Network (WAN) Zone, MPLS and data centre interconnect
• Availability of service 24x7x365
• Availability of disaster recovery through a dedicated website
• Availability of service desk through 800FEDNET. 

Government shared internet service

The FedNet provides a secure internet connection to all federal government entities through a dual internet service provider, hence allowing maximum productivity. This service provides a unified access to the internet in federal entities and reduces vulnerability to network intruder attacks by limiting gaps.

Advantages of this service include:

• linking the services hosted by the entity with internet
• designating public Internet Protocols for internet services hosted by the entity
• development  of the internet domain
• blocking websites and services as per the requirements of the entity
• add/remove firewall policies
• providing interconnection for the entities through Virtual Private Networks (VPNs)
• management of accidents
• fulfilling service request
• monthly report on the use of the Internet by the entity
• raising monthly reports on service level agreements to the officer in charge
• government shared internet service depends on MPLS, WAN, main data centre links, and the internet domain
• the service operates round the clock: 24X7X360
• availability of disaster recovery through a dedicated website
• availability of the service to all federal government entities
• service team can be contacted via toll free number: 800 FEDNET.

Infrastructure as a service (IaaS)

The FedNet allows on demand an appropriate access to a set of configurable computing resources such as: networks, servers and storage. This is achieved through the adoption of a central model to provide these services, thereby ensuring minimum effort and time.

Advantages of this service include:

Virtual environment

• operate virtual devices from an operating system model (Windows/Linux)
• adjust settings for virtual devices such as CPU, memory, disk, or NIC
• stopping virtual machines
• create/delete/restore an image of a virtual machine environment
• operate/disable virtual machine environment
• restart a virtual environment/device
• add/edit/delete
• licence for Red Hat/Windows server
• performance and monitoring of a virtual machine (alarms, tasks and events)
• publish/edit/delete the Open Virtual Machine Format

Hosting

• create /edit /delete an operator
• create/edit/delete an organisation
• create/edit/delete virtual data centre

Firewall

• add/modify/remove content within the firewall
• add/modify/remove firewall policies

Load balancer

• Add servers in load balancer
• Create service groups in load balancer
• Create VIP services for application in load balancer
• Create/modify/remove service in load balancer
• Create/modify authorisation policies for users/ groups
• Create/remove users/groups
• Add/remove network devices

Network

• Create/remove a virtual local area network (VLAN)
• Create/remove a virtual storage area network (VSAN)
• Assign IP subnet
• Assign IP address

Backup

• Complete virtual machine (VM) backup
• Database backup
• File Level recovery
• Database recovery

Storage

• Create storage group
• Create Logical Unit Numbers (LUN)
• Register/unregister hosts
• Assign/remove LUNs to storage group
• Connect/disconnect host to storage group

Service dependencies

The infrastructure as a service is dependent on the FedNet MPLS, WAN Zone, Core Zone, data centre interconnect, Internet Zone and the Secure Zone. 

Infrastructure management service

The FedNet team is responsible for observing and monitoring the events and procedures of the FedNet round the clock, ensuring that the necessary actions are taken in case of errors or violations, regardless of their level.

Advantages of this service include:

• monitoring alerts
• management of the settings, changes, availability, capabilities and problems relating to the infrastructure management service
• handling accidents and requests
• monitoring the network environment and computing round the clock
• first level accident monitoring and event management
• raising monthly reports on service level agreements to the officer in charge
• presence of a portal to record accidents and requests in government entities
• record and transfer communications to the support team of the second level
• round the clock service operation 
• availability of disaster recovery through a dedicated website
• availability of the service to all federal government entities
• service team can be contacted via toll free number: 800 FEDNET.

Security event management

A Security Information and Event Management (SIEM) system is operated by a dedicated 24x7x365 security operations centre (SOC) to manage all Security events within FedNet.

FedNet contains a number of security measures that include firewalls, Intrusion Prevention System (IPS), Distributed Denial of Service (DDOS), Threat Management, Anti-Virus, SPAM filtering, encryption, public key infrastructure (PKI) and application firewalls.

The FedNet infrastructure incidents are monitored 24x7x365 by the SOC and appropriate measures are taken for all incidents.

List of services

Security event validation and escalation

• Security incident/event analysis
• Security event log correlation report
• Building new correlation rules
• Reporting and building a security information and event management (SIEM) dashboard
• Incident handling, notification and escalation
• Device reporting
• Connector installation

SOC report request management

• Security incident reporting
• KPI reporting
• Monthly reporting to business owner

SOC executive dashboard management

• Creating/modify and manage dashboard

Security log integration

• Log integration with SIEM

Vulnerability assessment

• Reporting on vulnerable assets

SOC capacity management

• Utilisation trend report – licence constraint from the events per second (EPS) perspective

Service dependencies

• Dependency on management zone and all FedNet infrastructure

Software as a service (SaaS)

eMail is the first service which FedNet provides to federal government entities as an on-demand software. The centralised environment for the eMail is available through Microsoft Office 2013.

Advantages of this service include:

• account management
• group management
• management of access policy
• managing exchange between affiliates
• providing a mailbox
• cancelling the mailbox
• managing mailbox capacity
• access to Outlook Web Access
• access to eMails through mobiles devices (ActiveSync)
• backup of data
• standard copy and restore operations
• multiple restore levels
• restore the entire mailbox
• availability of disaster recovery through a dedicated website
• availability of the service to all federal government entities
• service team can be contacted via toll free number: 800 FEDNET.

The procedures on which the service depends

The availability of the following components is a prerequisite for the government shared eMail service:

• Partial WAN
• Availability of MPLS
• Central Unit
• Linking data centres
• Internet presence
• Security feature.