The UAE Government launched the Digital Customer and Digital Government Service Policy (Arabic, PDF, 435 KB) as a part of the UAE’s Strategy for Government Services. The policy aims at:

• enhancing the UAE government’s approach of providing proactive digital services on a priority
• improving user experience in getting digital government services
• raising government efficiency in providing services
• enabling integration and connection of digital systems of federal government entities
• raising trust in digital government services.

Pillars of the policy

The Digital Customer and Digital Government Service Policy is based on six main pillars. They are:

1. Proactive digital government services
2. One-time request for information and personal details
3. Digital government enablers
4. Unified digital platform
5. Continuity of digital services
6. Marketing and awareness of digital service .